Terms and Conditions
All of the product information on our website is offered in good faith although we strongly recommend confirming any details before making a purchasing or contractual arrangement so that there is no confusion further down the line. The information concerning products on this web site does not form part of a contract of sale.
Neither Morso Stoves (Part of Bowland Stoves Group) or any affiliated companies or their associates or employees can accept any liability for errors or omissions on any of the web sites. While we make every effort to provide accurate information errors and omissions are possible.
The dimensions and other specifications given on this site are mostly provided by the relevant manufacturer and may be approximate. We strongly recommend confirming any specific details before ordering to avoid any confusion.
All of the prices shown on this website include VAT at the prevailing rate.
While we hold a significant amount of stock there will be occasions when some goods and prices are subject to availability from our suppliers.
We accept payments by cheque, debit card, credit card or paypal and the goods will remain the property of the supplier until paid for in full.
While we offer the option to collect your product(s) from our showroom, when collecting your products we will ask you to provide photo identification in the form of a driving licence or passport, this is for security reasons. Unfortunately if you cannot provide this you may be refused collection. We must also point out that stoves are both heavy and fragile and collections are arranged by appointment only.
For you information we do not deliver any of our stoves outside of the UK mainland and if you suspect there may be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order to discuss in more detail. Some examples of areas that we cannot deliver to are: long gravelled drives, areas inside walled cities where height restrictions apply, narrow lanes. We may well be able to make alternative delivery arrangements if you contact us in advance.
For your information, if the carriers are unable to deliver to you, they will charge us for the failed delivery and the return. Unfortunately, if you have not told us of any potential problems, we shall have to hold you liable for these additional charges. Please bear in mind that if you cancel an order after the shipment process has started, we regret that we will need to make a shipping charge to return it to our warehouse, whether or not the products have not reached your address.
Dispatch for delivery normally takes up to 5 working days, depending on availability, although we will advise you of any changes. If the product(s) you purchase are not in stock then we will contact you with an estimated delivery date. Please note that cheque payments and any other payment methods must be cleared before goods can be released from stock.
The carriers we use will normally contact you a day or two before delivering, to arrange a suitable delivery time as this will avoid any timing issues. Please be aware that the carriers will only deliver the goods to the nearest entrance to your property and will not be able to assist in taking the goods inside your property. This is for insurance as well as health and safety reasons.
Our deliveries are usually made on a pallet if the order is large, or by courier delivery for smaller orders/products. Please ensure that there will be someone at the delivery address on the pre-approved day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.
Please only sign for or accept any goods after they have been unpacked and checked in full and you are personally satisfied about their condition. Once you have signed for the items the delivery is deemed to be complete and the items in good condition - we cannot accept claims for damage in transit or missing items after 48 hours of receipt. If the goods are damaged and have been signed for as in good condition we will require photographic evidence of the damage before considering any action.
After placing an order with us you will receive an email with your invoice and details of the products you have ordered. We urge all customers to double check that the ordered is correct, we will allow 12 hours after ordering for you to check your order, this applies to internet and telephone orders.
Even though advice is available it is your responsibility to choose a product of appropriate fuel type, chimney needs and dimensions. Once we have delivered your product, you are responsible for storage and installation. Please note that solid fuel stoves should only be fitted by a qualified HETAS engineer in order to ensure your safety and abide by current regulations.
We strongly recommend that you do not book a date for fitting until the item has been delivered and has been checked.
We are not liable for any costs incurred by you or any loss of earnings. For example, if a delivery is delayed in anyway and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We strongly recommend that you do not book an installer until you are in receipt of the goods and they have been checked. We are also not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed.
Cancellations and Returns
Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protect you by providing a 7 working day 'cooling off' period after the day after the product has been delivered.
You have the right to cancel any order between the time of placing it and 7 working days after delivery. All cancellations must be in writing by post or by email to email@example.com (but not to ANY other email address) and you must quote the Order Number.
You have the right to receive a refund within 30 days of cancellation. We normally pay refunds within 14 days of cancellation or the goods being returned safely (whichever is the later). You are also advised to retain the packaging as it may be difficult to return the item without appropriate packaging.
The goods must not have been fitted, installed or used in any way.
The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition.
Our Returns Policy
Even though we strive to supply goods in excellent condition, stoves are both heavy and fragile, and need careful handling until they are installed. We will repair or replace (for free) any items found defective or damaged before delivery or during unloading. Please note that this is in addition to your manufacturer's guarantee.
We cannot accept return of products which are damaged after delivery.
Please note that when choosing a carrier to return your goods to us, you must make sure that Bowland Stoves are allowed to open and inspect the contents when we receive it. If the carrier will not allow us to open the goods then our warehouse will refuse delivery and the goods will be returned to you via your carrier. We will not be liable for any further charges incurred as a consequence.
The cost of returning the item to us is your responsibility and all returned items to us must be sent by recorded delivery.
Your package will not be accepted by our warehouse unless a valid Returns form has been completed and you have received a Returns number from us.
Any voucher code issued by or on behalf of Morso Stoves cannot be used in conjunction with any other offer from Morso Stoves.